FAQ

Student and teacher school subscriptions

Do you provide school subscriptions?

Yes. Information about this can be found on our School Subscription page https://hscstudylab.com.au/teachers/school-subscription.

The 2020 discounted school subscription rates are as follows:

  • Student subscribing to one (1) course: $40
  • Student subscribing to two (2) courses: $65
  • Student subscribing to three (3) courses: $80

The cost for a student subscribing to more than three courses is $25 per course.

If you are interested in getting a HSC Study Lab subscription for your students, please send us an email at info@hscstudylab.com.au.

Do you provide discounts for teachers?

The 2020 teacher subscription pricing is as follows:

Without school student subscription

  • Teacher subscription without dashboard: $25 per teacher

With school student subscription

  • Teacher subscription with dashboard: $35 per teacher
  • Teacher subscription without dashboard: free

To sign up, fill out the form on our Teachers page https://hscstudylab.com.au/teachers.

How do I add other subjects to my teacher subscription?

Please go to the Subjects page and add your desired subjects to the cart. You will notice that the price will automatically decrease to $0 as you have been set up as a teacher. Follow the checkout process to obtain your course(s).

What is the teacher dashboard?

In the teacher dashboard you will be able to create your own classes where you can track your students' progress through the HSC Study Lab courses, view their average quiz scores as well as check when they have last logged into their course. The student data can be exported as CSV and PDF file types.

Please note that the teacher dashboard is only available to teachers with a school student subscription.

If you have paid for access to the dashboard, you can find it by hovering over your username and clicking “Dashboard” from the drop down link.

Your Account

How do I access the lessons?

To access your courses, sign into your account, hover your mouse over the 'Subjects' tab and click on 'My subjects'. This will show you the subjects you have signed up to.

How do I reset my password?

If you have forgotten your password, you can reset it by clicking the “Lost your password?” link on the login page (https://hscstudylab.com.au/my-account). Alternatively, you can contact us and we can manually change it for you.

If you know your password, you can change it by logging into your account, going to your account https://hscstudylab.com.au/my-account and changing your password there.

How do I change my login details?

Usernames cannot be changed, however to change other details, login to your account, go to your account https://hscstudylab.com.au/my-account and change your details.

Individual subscriptions

Do you offer a free trial?

We do not offer a free trial. However, if you are not happy with our courses, we offer a full 7-day money back guarantee. For more information about the 7-day money back guarantee please refer to our refund policy.

What is your returns policy?

We are happy to provide you with a full refund if you contact us within 7 days of your purchase. You can find more information about our refund policy here refund policy.

Can I pay month-to-month instead of paying for an annual subscription?

We only offer annual subscriptions and payments are to be made upfront.

If I don't know the answer to a question can anyone help me out?

You can post your question in the discussion forum found at the bottom of each lesson. Another student may answer your question, and the forums are also monitored and moderated by the HSC Study Lab team. Alternatively you can ask your teacher as they would love to help you out.

About HSC Study Lab courses

What courses do you offer?

  • Year 11 and 12 Biology
  • Year 11 and 12 Chemistry
  • Year 11 and 12 Physics
  • Year 11 Business Studies

To sign up for the courses, head over to our Subjects page https://hscstudylab.com.au/course-list.

How much do the courses cost?

$99 for 1 subject, $170 for 2 subjects and $210 for 3 subjects. More details can be found on our Pricing page https://hscstudylab.com.au/fees.

How is the content covered?

The content is covered online through comprehensive video lessons and animations, games and simulators based on the lessons, and hundreds of practice questions at every stage. Please note that we do not provide any face-to-face sessions.

Which syllabus does the content follow?

The NSW syllabus only.

Other

Do I need any special software to run HSC Study Lab?

HSC Study Lab is accessible through all modern browsers; IE (9 and above), Firefox, Chrome - no plugins or downloads are required.

Does HSC Study Lab work on all types of devices?

Videos and quizzes will play on all mobile devices. Interactive activities (games and simulators) have a minimum screen requirement of 1080px.

Where do I report any errors in the course?

Please send us an email to info@hscstudylab.com.au, along with a description of the error and screenshots if possible, so that we can send this information through to our course developers to investigate.

What are the technical specifications for using HSC Study Lab?

For information on our technical specifications, head over to this page https://hscstudylab.com.au/technical-specifications.

How many devices can log into one account?

At any one time, only 2 devices can be logged into the same account.