Topic 2 | Business management
Sub topic 3: Management process
Lesson 1 | Co-ordinating key business functions and resources
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Co-ordinating key business functions and resources
Lesson 2 | Operations
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Explain the benefits of quality management practices
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Operations
– goods and/or services
– the production process
– quality management
Lesson 3 | Marketing
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Marketing
– identification of the target market
– marketing mix
Lesson 4 | Finance - statements
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Assess the role of the income statement and the balance sheet when describing the financial performance of a business
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Examine effective cash flow management
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Finance
– cash flow statement
– income statement
– balance sheet
Lesson 5 | Human resources
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Human resources
– recruitment
– training
– employment contracts
– separation – voluntary/involuntary
Lesson 6 | Ethical behaviour
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Ethical business behaviour
