Topic 1 | Operations
Sub topic 4: Operations strategies
Lesson 1 | Performance objectives
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performance objectives – quality, speed, dependability, flexibility, customisation, cost
Lesson 2 | Operations strategies
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new product or service design and development
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supply chain management – logistics, e-commerce, global sourcing
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outsourcing – advantages and disadvantages
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technology – leading edge, established
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inventory management- advantages and disadvantages of holding stock. LIFO (last-in-first-out), FIFO (first-in-first-out), JIT (just-in-time)
Lesson 3 | Quality management
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quality management – control, assurance, improvement
– control
– assurance
– improvement
Lesson 4 | Managing change in business
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overcoming resistance to change – financial costs, purchasing new equipment, redundancy payments, retraining, reorganising plant layout, inertia
Lesson 5 | Global factors in business
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global factors – global sourcing, economies of scale, scanning and learning, research and development
