Topic 1 | Operations
Sub topic 3: Operations processes
Lesson 1 | Operations processes
-
inputs
– transformed resources (materials, information, customers)
– transforming resources (human resources, facilities)
Lesson 2 | Transformation processes
-
the influence of volume, variety, variation in demand and visibility (customer contact)
-
sequencing and scheduling – Gantt charts, critical path analysis
-
technology, task design and process layout
-
monitoring, control and improvement
Lesson 3 | Business outputs
-
outputs
– customer service
– warranties
